Communicate With Confidence in the Business World.
Develop the English skills you need for meetings, presentations, emails, negotiations, client conversations and professional networking.
English for the Way You Actually Work
General English can help you communicate in everyday situations. Business English focuses on the communication skills required in professional environments.
You'll learn how to express ideas clearly, participate in meetings, write professional messages, present information and communicate confidently with colleagues, clients and business partners.
- Everyday conversations
- Social situations
- Travel
- General vocabulary
- Meetings
- Presentations
- Professional emails
- Negotiations
- Client communication
- Workplace vocabulary
Built for Professionals
Professionals
Communicate more effectively at work.
Managers
Lead meetings and communicate decisions clearly.
Entrepreneurs
Present ideas and communicate with clients and partners.
Sales Professionals
Handle client conversations and negotiations.
Corporate Employees
Participate confidently in meetings and presentations.
International Teams
Work effectively with colleagues across countries.
Master the English Skills Behind Professional Communication
BUSINESS MEETINGS
- Start and participate in meetings
- Give opinions
- Agree and disagree professionally
- Ask questions
- Clarify information
- Summarize decisions
PRESENTATIONS
- Structure presentations
- Introduce topics
- Explain data
- Highlight key points
- Transition between ideas
- Handle questions
PROFESSIONAL EMAILS
- Writing clear emails
- Formal and semi-formal tone
- Requests
- Follow-ups
- Confirmations
- Professional responses
NEGOTIATION
- Make proposals
- Discuss terms
- Negotiate professionally
- Handle objections
- Explain alternatives
- Reach agreements
CLIENT & CUSTOMER COMMUNICATION
- Client introductions
- Understanding requirements
- Explaining solutions
- Handling concerns
- Giving updates
- Managing expectations
PROFESSIONAL SPEAKING
- Fluency
- Pronunciation
- Vocabulary
- Clarity
- Tone
- Confidence
Professional Emails & Messages
Email structure, tone, internal vs. externalWrite clear, concise, and appropriate written communications across platforms.
- The Anatomy of a Professional Email
- Internal Communication & Instant Messaging
- External Communication & Polite Requests
Customer Service & Client Care
Empathy, apologizing, clarifying issuesHandle client inquiries, manage complaints, and propose effective solutions.
- Active Listening and Clarifying the Issue
- Empathy and the Professional Apology
- Proposing Solutions and Negotiating Next Steps
Meetings & Video Conferences
Agendas, interrupting, agreeing/disagreeingLead and participate actively in physical and virtual meetings.
- Setting Agendas and Leading Meetings
- Interrupting Politely and Holding the Floor
- Agreeing, Disagreeing, and Reaching Consensus
Presentations & Explaining Data
Structuring a pitch, transitions, chart languageDeliver structured presentations explaining complex data and processes.
- Structuring a Professional Pitch
- Signposting and Smooth Transitions
- Explaining Charts, Graphs, and Data Trends
Networking & Cross-Cultural Comms
Introductions, cultural nuance, building rapportAdapt communication style across different cultures and seniority levels.
- Advanced Networking and Mingling
- Cross-Cultural Etiquette and Nuance
- Building Long-Term Rapport
Negotiation & Persuasion
Proposals, concessions, closing dealsPitch complex ideas, handle objections, make concessions, and finalize agreements.
- The Language of Persuasion
- Navigating Negotiations - Opening and Proposing
- Concessions, Deadlocks & Closing the Deal
Conflict Resolution & Feedback
Giving/receiving feedback, managing disagreementManage workplace disputes, give constructive feedback, and receive criticism professionally.
- Delivering Constructive Criticism
- Receiving Feedback and Reacting Professionally
- Mediating and Resolving Workplace Conflicts
Leadership & Strategic Comms
Proposals, reports, executive summariesCommunicate with authority, write executive summaries, and lead strategic initiatives.
- Writing Executive Summaries and Reports
- Communicating Strategy and Vision
- Executive Presence and Leadership Rhetoric
Ready to Take the Next Step?
Find your level, choose your goal and start building the English skills you need.